Terms of Service

Hello Human is committed to conducting business in a fair and reasonable manner at all times, and it is integral to my values to maintain strong relationships with my clients. To ensure mutual protection, it is important for us to establish certain contractual agreements. By engaging in a project with Hello Human, you are acknowledging and accepting the following terms and conditions. These terms of service apply to all subcontractors to Hello Human as well.

1. Relationship of the Parties

The parties intend that an independent contractor relationship will be created by this contract, and that no partnership, joint venture or employee/employer relationship is intended or implied.

2. Project Process


Hello Human cannot always guarantee to start work immediately on a project but will arrange a date with the Client as to when work can commence.

Hello Human will not commence work until the scope of the work has been agreed and a deposit for the work has been paid.

The project will be run according to Hello Human’s Project Process.
Unless separately quoted for the client will provide Hello Human with:

  • Logos, graphic guidelines, relevant imagery and copy prior to the concept design.
  • Prior to the developed design phase final data, imagery, copy, information and related materials to be incorporated into the web design solution will be required.
  • Before the website is published there will be a final opportunity to update content.
  • Any further updates may incur an additional charge.

3. Acceptance Testing

You will conduct the acceptance tests on the deliverables within 2 weeks of installation to ensure that they perform in accordance with the Proposal. If a deliverable does not pass the acceptance test, we will correct the failure. You will then repeat the acceptance test. Such processes shall continue until the relevant deliverable passes the acceptance test.

If during the project process you request additional or changed functionality/content from the deliverables outlined in the specification or Proposal, then Hello Human will provide a time plus materials quote which will be in addition to the cost of the Website project.

The Website will be designed and tested to operate on current versions of mainstream PC and Mac Web browsers including those made by Apple (Safari), Google (Chrome), Microsoft (EDGE), Mozilla and Firefox. Additionally, the Website will be tested on mainstream mobile devices including iOS; Safari, Chrome; Android 4: Chrome and Firefox.

4. Copyright

All materials, including text and images, provided by the Client and used in the creation of the Client’s Website, will remain the property of the Client. The Client can use these materials without any concerns about copyright violations.

The copyright for all materials provided by Hello Human, such as HTML code, graphics, photographs, and text (except for software code), will stay with Hello Human until full payment is received. Once the payment is settled, these materials will become the property of the Client.

All software code integrated into the Website will always be owned by Hello Human. The Client will be granted a license for single use and a single site for the software code. The Client is not allowed to sell or distribute the software code and may only use it for a single installation. The Client will have access to the source code and can engage another developer for maintenance or extension purposes.

Hello Human reserves the right to showcase and link to your project for marketing and promotional purposes, including portfolio displays, website features, magazine articles, and books. Both parties acknowledge that Hello Human may undertake projects for other clients involving solutions with similar functionality to the Client’s Website solution. Hello Human may also replicate and reuse techniques, structures, and modules of program code used in the creation of the Website solution.

5. GST

On 1 April 2024 GST will begin to add GST to my services.

6. Terms of Payment

Terms of payment will be adjusted depending on the size and complexity of the work undertaken. This will be either 50% deposit before work commences and 50% upon delivery. Or, if the work is of a larger more complex nature 30% before project initiation, 30% per the following two calendar months and the final 10% upon delivery.

Invoices will arrive to the key client contact via email and automated by our invoicing software Wave.

Payment will be due within 10 days of the date of issue of the invoice unless otherwise arranged.

If we are forced to hand your account over to a debt collection agency for collection you will be liable for any collection costs incurred.

7. Maintenance

Please note that maintenance or updates are considered separate from the design project. These will be charged for on an hourly rate or a retainer to lock in our availability may be agreed.

8. Validity of the Agreement

Either party has the right to terminate this agreement with 7 working days’ written notice to the other party. Hello Human reserves the right to immediately cease service without liability and terminate this agreement if you go into liquidation or bankruptcy, or if you fail to meet any obligations as outlined in this agreement.

If a Client wishes to cancel during the Website Development Process, they may do so but will be invoiced for an amount proportional to the work completed on the project.

If the total work completed is less than the deposit paid by the Client, Hello Human will refund the unused portion of the payment. If the total work completed exceeds the initial deposit invoiced, Hello Human has the right to invoice for the additional hours worked.

9. Assignment and Delegation

Hello Human may assign or transfer our rights and responsibilities under this contract to another party. We may also subcontract the performance of our responsibilities under this contract to another party.

You may not assign or transfer any of your rights or responsibilities under this contract to anyone else without our prior written consent.

10. Liabilities

Neither party will be liable to the other for any indirect or consequential damages, including but not limited to loss of profits or any claims made against a party by a third party.

Neither party will be liable to the other for any loss or damage arising directly or indirectly from a delay in delivery of the goods or failure to perform obligations under this agreement due to reasons beyond our control, such as armed conflict, labor disputes, civil commotion, government intervention, inability to obtain labor, materials or manufacturing facilities, accidents, transportation interruptions, or any other causes beyond our control.

You agree to defend, indemnify, and hold us harmless from and against any and all claims, losses, liabilities, and expenses (including attorney’s fees) related to the services we provide to you under this agreement, including claims made by third parties (including your customers) related to false advertising, liability claims for products or services sold by you, claims for patent, copyright, or trademark infringement, claims due to disruption or malfunction of services provided (including Website/Software or Internet malfunction), or any content submitted by you for publication.

If, despite the other provisions of this agreement, Hello Human is found liable to you, its liability for any single event or related events is limited to the total fees payable under this contract.

Due to the public nature of the Internet, all material submitted by you for publication will be considered publicly accessible. Hello Human does not pre-screen customer material submitted for publication and our publication of such material does not imply approval by Hello Human or compliance with the terms of this agreement.